Spares & Support Services

We understand that customers choosing TVC have an expectation of high quality and longevity. TVC has an unmatched track record of supporting legacy products and we take great pride in our ability to keep our controllers in service and have provided support on many controllers up to 25 years old.

A wide range of products supported

We offer spares for our Onix, M6808, M6809, Hylogic and Ethos controllers. If for any reason we are unable to offer replacement spares then we will attempt to repair your faulty equipment in one to two days.

Most spare parts will be dispatched within 24 hours.


Arrange a return…

Customer Returns Form

Controller modification request…

Request a Modification

Not sure what part you need?

Send us an image via What’sApp to
+44 7774458288
and we will identify exactly what is that you need.

Supporting you

The quality of our lift control and monitoring products is exceptional – and we work hard to make sure that this standard is matched by the quality of service you receive from us.

From your initial enquiry through to the point of installation and beyond, we are committed to ensuring that you are given an exceptional level of support and we will never walk away from a problem. If more specific clarification is needed, we are happy to conduct site surveys to ensure the quotation we provide you with is as accurate and detailed as possible.


Efficient and hassle-free delivery and installation

Your products will be despatched to you as quickly as possible to meet your project timescales and we are available to provide technical support to you throughout the whole installation process. Whether it’s a simple query you need answering or more in-depth technical support, our team of engineers will provide all the guidance and advice you need.


Ongoing support

We are not a company that walks away from our customers after our products are installed. In fact, one reason for our excellent reputation is the level of support and service we provide not only up to the point of installation but afterwards too. We’ll ensure we’re available to respond to any queries and provide support on an ongoing basis and to receive any feedback about the performance of the products we provide and services we offer.

Case Studies

Thames Valley Controls continually strives to provide its customers with innovative products and exceptional levels of service and support. We always ask our customers to give us as much feedback as possible to ensure we’re getting it right and to make sure we’re improving where we can. Here are some case studies based on the experiences of customers we’ve worked with.

How TVC is helping The L&Q Group offer an even better service

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses.

View Case Study

Westferry Circus benefiting from Ethos Navigator HCD

Westferry Circus is a prestigious office building located on the north perimeter of the impressive Canary Wharf business hub in London.

View Case Study

Destination Control at BSI Building improving lift passenger traffic

Few buildings pose greater head scratching moments for lift designers than ones that are situated directly above a London Underground station, especially when,...

View Case Study