How TVC is helping The L&Q Group offer an even better service
L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses.
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Our history
Thames Valley Controls Ltd started life as Thames Valley Lift Company. Originally based in Staines, London it was established in 1971 to meet the requirements of the growing independent lift market in the UK. Rapid growth led to the business relocating in 1978 to Flint, North Wales. In 1994 it was acquired by Dewhurst Plc, the independent global supplier of quality components to the lift, transport and keypad industries. Thames Valley Controls Ltd has continued to supply best-in-class lift control and monitoring solutions to businesses all over the UK.
In September 2019 we became part of the Vantage Elevator Solutions group along with GAL Manufacturing, Hollister-Whitney, GAL Canada, Courion, Bore-Max and Elevator Controls.
A gold standard reputation
We’re a well-established company with a vast amount of industry experience. We’ve earned a reputation for quality: quality of the product itself of course, but also for the research and development we carry out and for the customer service and support you’ll receive. Through research and development investment we continually strive to ensure you benefit from truly innovative products and solutions that surpass your expectations and that are as straightforward as possible to install, use and maintain. We’re also known for our reliability and exceptional levels of support: we always make sure we’re readily accessible to a customer whenever they need us even if it’s well after an installation is complete. A big part of our ethos is that ‘we never walk away’. Safety is at the forefront of everything we do. We are committed to investing in our employees to ensure they are continually learning and developing their skills in line with new technologies and new standards within our industry. We are very proud of our low staff turnover; some of our employees have been with the business since the early days of its formation. We are accredited to Investors in People, CHAS, Construction Line, Exor and RISQS and you can be assured you are dealing with a company committed to continually reaching the highest standards in everything we do.
Our vision
To become the premier independent provider of lift control and monitoring equipment in the UK.
Our mission
We will enhance our customers’ business by delivering and supporting technically superior lift control and monitoring products with proven reliability, safety and excellent value.
Through our dedicated and skilled expertise, we will support TVC equipment for up to 25 years.
We continually improve our Company by individually seeking better ways to perform and by listening to the Voice of the Customer.
Our core values
Our aim is to support our customers with accuracy, urgency and responsiveness. We are honest and use our integrity in everything we do with customers and staff alike.
We consider ‘LEAN’ in everyday operations and strive to eliminate waste wherever we can and are careful with our resources.
We work hard to learn from each other and improve what we do day to day.
Accreditations
Case Studies
Thames Valley Controls continually strives to provide its customers with innovative products and exceptional levels of service and support. We always ask our customers to give us as much feedback as possible to ensure we’re getting it right and to make sure we’re improving where we can. Here are some case studies based on the experiences of customers we’ve worked with.
Westferry Circus benefiting from Ethos Navigator HCD
Westferry Circus is a prestigious office building located on the north perimeter of the impressive Canary Wharf business hub in London.
View Case StudyDestination Control at BSI Building improving lift passenger traffic
Few buildings pose greater head scratching moments for lift designers than ones that are situated directly above a London Underground station, especially when,...
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