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Customer Support Services

Here to Support You—Every Step of the Way

Our experienced Customer Service and Technical Support teams are always ready to assist—whether you’re making an initial product enquiry, arranging a site survey, seeking commissioning support, or looking for long-term product lifecycle assistance.

We’re committed to delivering a smooth and reliable customer journey, and we back that up with a comprehensive range of support services:

Our Support Features Include:

  • ⚡ Technical Triage – Fast, expert solutions for common issues
  • 🖥️ Virtual Assistance – Remote support to guide you on-site in real time
  • 🛡️ 5-Year Warranty – Peace of mind with long-term product protection
  • ❓ FAQs – Instant answers to common questions
  • 🎥 Video Tutorials – Step-by-step guidance at your fingertips
  • 🚚 Next-Day Delivery – On most spare parts, to keep you up and running

At TVC, we don’t just provide products—we build partnerships. Let us help you get the most out of your project.

We are proud of our unmatched track record in supporting legacy products. Our commitment to longevity means we continue to service and support controllers that have been in operation for over 25 years. This dedication reflects our core belief: when you choose TVC, you’re investing in a product—and a partnership—that stands the test of time.

We are pleased to still offer spares for our Onix, M6809, Hylogic and Ethos controllers.

 

Experience Exceptional Support, Virtually!

Welcome to our TVC Virtual Assistant section where we are thrilled to introduce you to the future of technical service team – the TVC Virtual Assistant. We have reimagined the way you interact with our technical support team, making your experience seamless, interactive, and personalised like never before.

 


Arrange a return…

Customer Returns Form

Controller modification request…

Request a Modification

Not sure what part you need?

Send us an image via What’sApp to
+44 7774458288
and we will identify exactly what is that you need.

Supporting you

The quality of our lift control and monitoring products is exceptional – and we work hard to make sure that this standard is matched by the quality of service you receive from us.

From your initial enquiry through to the point of installation and beyond, we are committed to ensuring that you are given an exceptional level of support and we will never walk away from a problem.  If more specific clarification is needed, we are happy to conduct site surveys to ensure the quotation we provide you with is as accurate and detailed as possible.


Efficient and hassle-free delivery and installation

Your products will be despatched to you as quickly as possible to meet your project timescales and we are available to provide technical support to you throughout the whole installation process. Whether it’s a simple query you need answering or more in-depth technical support, our team of engineers will provide all the guidance and advice you need.


Ongoing support

We are not a company that walks away from our customers after our products are installed. In fact, one reason for our excellent reputation is the level of support and service we provide not only up to the point of installation but afterwards too. We’ll ensure we’re available to respond to any queries and provide support on an ongoing basis and to receive any feedback about the performance of the products we provide and services we offer.

Case Studies

Thames Valley Controls continually strives to provide its customers with innovative products and exceptional levels of service and support. We always ask our customers to give us as much feedback as possible to ensure we’re getting it right and to make sure we’re improving where we can. Here are some case studies based on the experiences of customers we’ve worked with.

An interview with John Reynolds, Managing Director at Cambridge Lifts

In an exclusive interview with John Reynolds, Managing Director at Cambridge Lifts, we delve into the reasons behind their decision to choose...

View Case Study

CMS Anywhere Lift Monitoring Revolutionises Operations for the City of Westminster

In an exclusive interview with Debbie Maxted, Interim Contract Manager for City of Westminster we gained valuable insights into the transformative impact...

View Case Study

Best in class Ethos Navigator at 50 Berkeley Street, London. W1 – Office and accommodation.

A leading lift consultancy invited lift companies to tender for a full modernisation of a Thyssen five-car lift group incorporating three scenic...

View Case Study