Hammersmith & Fulham is one of London’s leading councils whose aim is to be the best through doing things differently. They are radically reforming the council to modernise the way services are run and to put money back in residents’ pockets.

One area where they saw an opportunity, was to radically improve the way the Lift Department operates through the utilisation of TVC’s CMS Anywhere Lift Monitoring System.

With 216 lifts to manage across the borough, operation of the council’s Lift Department can be very challenging. Their overall goal is to ensure as afar as possible that the lifts are operational so that their residents can easily get on with their everyday lives. Unfortunately it is inevitable that lifts breakdown and in this situation it is essential that the Lift Department knows immediately of all lift faults and lift trappings so they can be dealt with in a proactive manner.

On the back of this success, Hammersmith & Fulham decided to enhance the real-world benefits of the CMS Anywhere system by adding additional TVC features including:

Better resident information and reduced delivery costs –H&F installed Mercury Information Screens in lobbies to give residents information about scheduled building services such as lifts, electrical, water and heating repairs.  Residents were previously informed of all building services by letter which was proving very expensive and time consuming.

Peace of mind for lift users – TVC emFONE autodiallers were installed that offer the reassurance of two-way communications for lift passengers in the event that a lift breaks down during a journey.

Improved service for lift users –Lifts need to have a working autodialler to operate safely.  Checking for correct connection to all their autodiallers, of any make or model, is achieved through EN81-28 compliant Health Check software which automatically reports every three days. This enables the lift team to quickly resolve any autodialler issues and keep lifts in safe service.