Ealing Council Better Lifts for Better Lives

Ealing Council serves the residents and businesses of London’s third largest borough and is located in the heart of west London.  One of Ealing’s many responsibilities is to manage the lift portfolio for the residents within the borough.

The Challenge

Ealing Council were experiencing difficulties in managing their lifts and satisfying their customers’ requirements. Lift management involved arduous manual processes which were very time consuming.

Ealing identified three most significant frustrations;

Lift breakdowns for long periods of time; their only knowledge of a lift breakdown was when they received complaints from residents.

False passenger trapping; these led to time wasted for both Ealing Council and the fire brigade with expensive consequences

Lift analysis and general performance reports were non-existent – it was difficult to provide justification for budgets on problematic lifts. Any manual reporting was expensive and time consuming.